For anyone considering TalkTalk as a phone/internet service provider - think twice. You may end up sending letters like these. What is really galling is I've been through this with them before. Unfortunately I then signed up with Tiscali who subsequently got taken over by Talk Talk...

Talk Talk, POBox 14505, Birmingham B46 1BF

REF: Final Demand

Dear Sir/Madam

Will you kindly stop harassing me with letters flaunting your incompetence. After receiving your letter on 22^nd July I spoke to someone called Shane at your offices who confirmed I had informed you on 27^th April that I would be leaving my former abode on May 9^th and needed the phone disconnecting. I cannot be held responsible either for your inability to disconnect that line, or for someone else using it. I am certainly not responsible for payment of any bills to you, so your plethora of letters, final demands and request for immediate payment from debt collection agencies has naturally gone largely unheeded, with the exception of one phone call I made where I was hung up on by a rude member of your staff.

I would like to point out that I see no reason to waste MY time and money on calling 0845 numbers to be held in a queue to correct YOUR mistakes, then being hung upon. I have been unable to access the ‘My Account’ area online – possibly because you have actually disconnected me there? I am only writing this because I don't want to waste any more of my valuable time on dealing with it. I will not be instigating any further communication with you unless it is in court where I will expect punitive damages for having to put up with this crap.

Yours sincerely